TERMS & CONDITIONS
These standard terms form the basis of Telcom United (S) Pte Ltd service contract with you, our customer. Our contract with you also includes your application or order form which you must complete and provide to us. We may accept and rely upon a facsimile copy of the application or order form as if it was an original. Telcom reserves the right to approve or reject your application. Our contract with you includes Telcom's current rates table. The rates table may change from time to time. Copies of the rates table are available from Telcom upon request.
We may amend these standard terms at any time and we will send you a copy of the amended standard terms. The amendments we make will apply 7 days after we send a copy to you.
In this contract, we use the terms 'Telcom',''we','our' and 'us' to refer to Telcom United(S) Pte Ltd and 'the customer' or 'you' to refer to the customer. Such references do not affect the interpretation of this contract.
Telcom Service Commitment
As a Telcom customer, you will receive reliable and quality service. We will do our best to ensure that everything is done to your satisfaction.
Telcom will provide customer and technical service at all times. You may contact our customer service between
9am - 6pm, Monday to Friday
Telephone : (65) 6343 1491
Facsimile : (65) 6343 1892
Customer Responsibilities
As a Telcom customer, you agree that you will:
a) pay for all goods and services we provide to you including GST.
b) pay each bill by the due date for payment shown on the customer invoice. If you do not, a charge of 5% per month on the overdue amount from the due date until payment of the relevant amount has been made may be imposed. We may also recover from you all legal and other costs incurred by us arising from the collection of any amount which you owe to us and which you do not pay us when due.
c) in case of a genuine dispute in relation to the amount we have charged, pay the undisputed charges and immediately notify us when you become aware of any disputed charges and you must give us evidence of the grounds for your dispute.
d) any on-going dispute will be arbitrated by a person agreed between you and Telcom, the cost of which will be borne by the party deemed responsible for the costs by the arbitrator.
e) ensure that all of the information given to Telcom is correct and complete.
f) comply with any legal requirements concerning our services.
g) comply with any requirements of any other carrier in relation to the use of its network.
h) do everything necessary to enable us to use and take over responsibility for your telephone and facsimile numbers to the extent that this is necessary or desirable to enable Telcom to provide its service to you.
i) provide reasonable access to our employees, contractors and representatives authorized by us or other carriers to carry out work required for the commencement, operation and continuance of our services to you, and the maintenance of our network or the network of any other carrier.
j) if required by us to provide Telcom with evidence of your ability to pay our charges.
k) You are responsible for ensuring that all calls or other communications (collectively calls),specifically or inadvertently directed into our network from your communications equipment or systems (including but not limited to telephone, PABX or computer software or hardware) related to:
• Services you have ordered from us.
• Services we have agreed to provide to you and do not relate to services you have agreed to take from another carrier. You must ensure that if you have any preprogrammed calling procedures, then prior to the commencement of our service to you, all such pre-programmed calling procedures are deleted or removed from such equipment or systems.
l) If the obligations in (a) above are not complied with:
• You will be liable for our charges in conveying or dealing with such calls; and
• We accept no liability for any discount or benefit you would receive had you complied with those obligations.
Telcom reserves the right to impose a pre-agreed credit limit on your account. Should payment by the 'due date' not be made for 2 months in a row, then the credit limit may be altered by Telcom. You also agree that if at anytime you exceed your credit limit and payment is not made, Telcom will be entitled to suspend the provision of our service to you. All costs and expenses incurred by us as a result of the suspension and any recommencement shall be payable by you upon demand.
Suspension or Disconnection
If you fail to meet any one of your responsibilities under this contract we may suspend or disconnect you from our network and may also terminate our contract with you for this or any other services provided to you by Telcom.
We may also suspend or disconnect you from our network if a carrier suspends or interrupts its services to us and that suspension or interruption affects our ability to provide our services to you.
We may also suspend or restrict a service whenever we, another carrier or another appropriate person considers such action necessary or reasonable to protect persons, systems or other property.
If you are suspended or disconnected from our network because you fail to meet any of your responsibilities under this contract, you may have to pay a recommencement fee before the service is reestablished.
Usual charges as outlined in our price list will continue to apply during your suspension or disconnection from our network.
Compensation and Liability
If our service fails to operate for any reason and you use a service provided by another carrier, we will not be responsible for that carrier's charges.
We also exclude all other liabilities for acts or omissions by us, our directors, employees, agents, representatives, and contractors. This includes both direct and indirect losses, including loss of profits, loss of revenue and loss of any opportunity.
To the extent permitted by law, none of the persons referred to in the preceding paragraph are liable to you for anything 'caused' by or resulting from any action or representation made to you by them whether or not it is implied or authorized by these standard terms.
This exclusion of liability, applies whether, or not our contract with you has ended regardless of the type of damage you suffer or howsoever it was caused.
Limitation of Liability
To the extent permitted by law if, despite the provisions contained in the previous section, we or any other carrier is liable to you for any breach of these standard terms, or for breach of any other obligation that might be owed to you, our liability shall be limited, at our discretion, to anyone or more of the following:
a) If the breach relates to the provision of services:
• replacement of the relevant services
b) If the breach relates to goods:
• replacement of the relevant goods or supply of equivalent goods
• repair of relevant goods
Personal Information
All customer information held by us will be at our office at 3 New Industrial Road, #05-01A Kimly Building, Singapore 536197.
These information may be used by our contractors, agents and representatives, other carriers and for credit reporting and debt collection agencies for the purposes of our business.
Invoices and Notices
We will deliver or email our invoices and any other notices to the most recent address you have given us. We may assume that any such invoice or notice has been delivered 5 days after we have posted it.
Please ensure that you inform us when you change your address, It is essential that if you change address or move premises, you will inform us in writing to ensure that there is no interruption to our supply of service to you. If you do not inform us, we will not be able to ensure continued supply of our services to you.
If there is dispute to any charges, all disputes must be submitted via mail or fax within 7 days from the date of Telcom's bill. Failing to inform us of the dispute within 7 days from the date of the bill means you have accepted the amount in the bill as true and correct and you are bond to make payments.
Assignment and Delegation of Responsibilities
We may assign or transfer our rights and responsibilities under this contract to another party. We will give you written notice in advance if we intend to do this.
We may also subcontract the performance of any of our responsibilities under this contract to another party.
You may not assign or transfer any of your rights or responsibilities under this contract to anyone else without Telcom's prior written consent.
Terms Separately Binding
If for any reason any provisions of this contract cannot be enforced or relied upon by either Telcom or you, all other terms of the contract between us will remain binding.
Termination of Contract
If Telcom did not receive payment within 14 days of the due date of that invoice, or you otherwise fail to meet your responsibilities to us, we may end our contract with you. We may also end our contract by giving you 1 month's written notice. Ending the contract between us in this way does not release you from any outstanding obligations or responsibilities that you have to Telcom.
If you choose to end the contract between us, please mail or fax to us. Our agreement will end and all charges will cease 30 days after you give us notice that you wish to end this contract provided you have paid us in full all outstanding amounts due to Telcom.
Any delay in exercising our rights will not mean that we have waived or given up our rights.
On termination of our contract with you, we will cease providing our service to you and all amounts which you owe to us will immediately become due and payable. We shall not be liable to you for any loss or damage suffered or claimed to have been suffered, by you on or following termination of the supply of our service to you.
Others
1) The credit, once top up, will not be refundable. Telcom1515 will not refund any unused credit to customer or transfer any unused credit to another service or telephone number at any time.
2) Telcom1515 reserves the right to change the service rates to the various destinations at any time without any prior notice to the customer. Please refer to our website (www.telcom1515.com) or call Telcom1515's hotline at 6416 1515 for the latest update pon the service rates.
3) Telcom1515 makes no warranty whether express or implies that the services provided will be uninterrupted, secure or free from technical difficulties.
4) Telcom1515 shall not be liable for any loss, claim, liability, expense, demand or damages whatsoever suffered or incurred by the customer resulting from the use of the services provided.
5) The customer shall indemnify Telcom1515 from and against all claims, costs, expenses, damages and liabilities arising from or in connection with his use of this service. |
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